Monday, August 20, 2007

What is the real problem with Skype?

***Shaun Nichols in California, 20 Aug 2007
VoIP provider Skype said that the massive outage that crippled its service last week was due to a surge of users logging on after installing the latest Microsoft security update. more

***Skype blames deficient networking algo for service disruption
Russell Shaw from ZDNet Aug 19 2007
Just received this statement from Skype about the current sign-on outage:

Apologies for the delay, but we can now update you on the Skype sign-on issue. As we continue to work hard at resolving the problem, we wanted to dispel some of the concerns that you may have. The Skype system has not crashed or been victim of a cyber attack. We love our customers too much to let that happen. This problem occurred because of a deficiency in an algorithm within Skype networking software. This controls the interaction between the user’s own Skype client and the rest of the Skype network.”more

“Rest assured that everyone at Skype is working around the clock — from Tallinn to Luxembourg to San Jose — to resume normal service as quickly as possible.”

Quick diagnosis, customer and media communication and of course, quick and enduring fixes are the benchmarks for how telecommunications companies manage service disruptions such as this,

1 comment:

Joe said...